Questions, answered.
Everything you need to know about hosting on Hexa Hoster. Can't find your answer? Create an account and ask support.
How fast is activation?+
Instantly. As soon as your payment is confirmed, your server is provisioned and you can deploy within 60 seconds. No manual review, no waiting.
Do servers sleep when idle?+
Never. Your container runs 24/7 regardless of traffic. Unlike free tiers elsewhere, we don't suspend or throttle idle bots — your Telegram or Discord bot stays online around the clock.
Can I upgrade or downgrade anytime?+
Yes. Switch plans anytime from the dashboard. Upgrades apply immediately with no downtime, and downgrades take effect at the next billing cycle.
What payment methods do you accept?+
We accept bKash, Nagad, and Rocket — all billed in BDT. No credit card required and no international transaction fees.
Do you offer refunds?+
If your server fails to run within the first 48 hours due to an issue on our side, we refund the full amount. Contact support with your transaction ID and we'll sort it out.
What runtimes are supported?+
Node.js, Python, Go, and Bun are first-class runtimes with auto-detection. If it runs on Linux, we can host it — custom startup commands let you run almost anything.
Can I host a website, not just a bot?+
Absolutely. Any web app, API, or static site works. Pro plans and above include a custom domain so you can point your own domain at your server.
What happens if my bot crashes?+
The supervisor restarts it automatically within seconds and captures the failing logs. You can review the full crash trace in the web console.